FAQ – Fervido

FERVIDO JEWELS - FAQ

WHAT IS FERVIDO?

Fervido Jewels is a Quebec company that was founded in June 2016 by Juliette Paturel, the owner born and raised in Rimouski. Juliette has been making jewelry from a young age and founded Fervido in a burst of creativity and passion which are today the values at the heart of the company. The boutique is currently exclusively online and offers original collections in addition to a personalized jewelry service.

Oh and, Fervido means “with enthusiasm” in Latin.

JEWELRY

Fervido’s jewelry is made in Quebec with imported pieces specially chosen for their quality and style. We take great care in selecting durable materials such as stainless steel as well as silver and 24k gold plating to provide you with jewelry that is both affordable and strong. We lovingly make and carefully inspect every order before sending it to you to ensure a high quality.

DO THE JEWELRY PIECES REMAIN BEAUTIFUL?

The majority of our customers wear their Fervido jewels underwater and see no change in the quality. All chains are made of stainless steel and therefore will not tarnish. However, regarding pendants, here is how we suggest you take care of your Fervido jewelry to maintain its original appearance:

GOLD JEWELRY

As explained in the previous paragraph, many of our customers are very satisfied since their Fervido jewelry remains beautiful under all circumstances.

"Personally, (it's Juliette talking, hello!) I keep all my gold jewelry in the shower because it still looks beautiful. However, if you know that your skin oxidizes very easily, we recommend that you contact us in order to find out which of our jewelry is best suited for you!"

Gold plating is obviously not as strong as pure gold, so the pendant may tarnish over time if your skin oxidizes easily or if you don't take enough good care of it. However, this normal reaction of the jewel is in no way related to the quality of the product. It is therefore recommended to give special care to your jewelry to keep them as long as possible.

That being said, we suggest avoiding chlorine as well as products that are too acidic, which would cause the oxidation of certain pendants.

SILVER PLATED AND SILVER STAINLESS STEEL

Silver jewelry is the most resistant. They don't rust or tarnish at all.

HOW LONG BEFORE I RECEIVE MY ORDER?

We are constantly doing everything in our power to get your orders shipped as quickly as possible, but here are our delays :

PRODUCTION TIME

Regular order: on average 1 to 3 working days following the order confirmation.

Order including a Carte Blanche jewel: on average 1 to 5 working days following the order confirmation. However, you may be contacted to ask for your permission to extend the production time. These cases are very rare, but they are only used to order one or more specific pieces for you in order to create the best possible jewel according to your description.

DELIVERY DELAY

CANADA

We use the services of Canada Post, but we take no responsibility for delays on their part.

STANDARD

3$ : 4 to 10 business days without tracking number.

EXPRESS

12$ : 1 to 3 business days with tracking number.

INTERNATIONAL

Please email us at fervidojewels@hotmail.com for more information on the various international delivery options.

CUSTOMIZATION OPTIONS

Fervido Jewels offers unique and customizable jewelry. Here are the options:

CARTE BLANCHE

The Carte Blanche product is a personalized jewelry creation service. Using information about your personality, things you love and your personal experiences, we will create a piece of jewelry that is inspired by you and only you. It can also represent a relationship (ex: mother / daughter), an experience (ex: trip), another person (ex: someone you miss), etc. No matter what you would like to symbolize, Fervido will transform it as a piece of jewelry that only you in the whole world will have.

The Carte Blanche service thus offers you a 100% unique product based on you and which will be a surprise until you receive it.

Because of the complexity of the service and the unicity of the jewelry, all Carte Blanche products are final sale.

CHAIN LENGHTS

Fervido Jewels offers unique and customizable jewelry. Each models of necklaces can therefore be adapted according to your preferences regarding length. It is thus possible to create sets with several models of different size by indicating the desired lengths at the time of purchase.

CHOICE OF CHAINS

Fervido Jewels offers unique and customizable jewelry. Each models of jewelry (exceptions will be indicated in the description of the models directly on our website) can therefore be personalized as to the choice of chain it will be made of just for you.

ARE YOU GOING TO SELL RINGS?

At this time, we do not sell rings for the simple reason that we want to sell finished products made in Quebec. Juliette is still in charge of the production of each piece of jewelry, so you can imagine she doesn't have a gold casting workshop in her apartment. Currently, to sell rings, we would have to buy imported finished products (rings) and resell them to you, which is not within Fervido's values.

However (!!!) this is a project that we are working on and something that we would really like to achieve. We will eventually offer you rings whose design AND manufacture is made here, in Quebec : Fervido rings.

DO YOU SELL THE PENDANTS ALONE?

Fervido Jewels only sells finished products, that is, complete jewelry. We therefore do not sell jewelry in pieces, pendants alone, or any other component alone.

RETURN AND EXCHANGES

If you wish to return or exchange a jewel, please contact us at the following address: fervidojewels@hotmail.com mentioning the order number, the jewel model and the reason why you would like to modify, exchange or return it.